Business Name (“SoCal Raw Fed Dogs”) owns and operate this Website. This document governs your relationship with socalrawfeddogs.com (“Website”) which is based in the United States. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions, and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and SoCal Raw Fed Dogs will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of SoCal Raw Fed Dogs or its licensors and are protected by copyright laws and treaties. All such rights are reserved by SoCal Raw Fed Dogs and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Memberships will always be confirmed by email or written notice.
In order to contract with SoCal Raw Fed Dogs, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. SoCal Raw Fed Dogs retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract.
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods or Membership which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability.
Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods or services which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund. Additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order, we process your payment via Stripe (https://stripe.com/). Your card will be debited upon confirmation of funds and authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods or membership you wish to purchase. Once the goods or membership have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods or membership you have purchased as listed in the confirmation email. All transactions are secured through a 128bit Certificate for all website communications.
(d) Meals / Kit Changes.
Changes to meal selections must be made by the deadline which is 3 days prior to your payment date by 8:00 PM that night Pacific time zone. Your payment is due 10 calendar days prior to your shipment. To make changes to your kit, please sign in to your pet portal and submit a meal/kit change request. We will contact you on the following working day.
There is a consecutive 3-month minimum commitment for private clients. If a private client kit is canceled before the final month, you will be charged for the full three months of food.
(e) Pauses / Delays / Refunds.
Pauses and delays must be submitted before our deadline which is 3 calendar days before your payment is due. Any pause or delay requests must be submitted by 8:00 PM that night Pacific time zone. Any pause or delays after our cutoff time are unable to be accommodated. Custom orders enter the production schedule and are unable to be removed. Refunds will not be issued. To pause or delay your kit, please log into your account and click on “Pause” or delay”. Refunds will not be issued for meals that have been delivered. Your services can be paused or delayed but they cannot be moved up on the calendar until the next month. All date changes must be made in writing and with required notice. You can move the date of your kit up with required notice and we are happy to make the change for you with the kit during the following month. We require 30 days’ notice to move your kit date to an earlier date in the month.
(f) Statement Regarding Food Allergies.
If your dog may have any allergies, you must notify SoCal Raw Fed Dogs in writing prior to making an order. If you are a SoCal Raw Fed Dogs client, and discover that your dog may have an allergy, or has developed a food sensitivity, you must notify SoCal Raw Fed Dogs immediately. Failure to notify SoCal Raw Fed Dogs of new allergies or food sensitivities will limit SoCal Raw Fed Dogs liability for any and all damages to the cost of the order. Failure to notify SoCal Raw Fed Dogs of existing allergies will absolve SoCal Raw Fed Dogs of all liability for damages.
(g) Not Medical Advice.
The information presented on this Website is in no way intended as medical advice or as a substitute for medical treatment. This information should only be used in conjunction with the guidance and care of your vet. Consult your vet before beginning any diet or nutrition offered through the Website. Nothing stated or presented on the Website is intended to be a substitute for professional medical advice, diagnosis, or treatment. Our in-house raw diet formulator is meant to offer advice on meal composition, but not to be interpreted as medical advice for our clients. Always seek the advice of your vet if you have any questions regarding a medical condition.
(h) Food Storage.
SoCal Raw Fed Dogs accepts no responsibility for damages related to meals that have been improperly stored. After meals are delivered they should be frozen promptly. Failure to promptly freeze meals will absolve SoCal Raw Fed Dogs of any liability or responsibility for damages related to meals that have been improperly stored after delivery.
We reserve the right to suspend or terminate your user account and refuse any and all current or future use of this website, or any portion thereof by you. You agree not to assign, transfer or sublicense your rights as a registered user of this website. You further agree to not register for more than one account, create an account on behalf of someone else, or create a false or misleading identity on this website.
When you visit SoCal Raw Fed Dogs website or sign up for services from SoCal Raw Fed Dogs, and send us information for processing your order, you are communicating with us electronically. You consent to receive communications (including legal notices) from us electronically. We may communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In addition, SoCal Raw Fed Dogs may deliver communications (including legal notices) to you at the street address provided in your SoCal Raw Fed Dogs membership account. Finally, SoCal Raw Fed Dogs may deliver communications to you by any means set forth in any other SoCal Raw Fed Dogs policy or notice published on the Website. Appropriate communication is through email only. We do not do business through text messaging or personal devices. We operate a working week as follows:
While SoCal Raw Fed Dogs does use local and organic produce, we do not hold our own organic certificate. We are not the growers and so we work with certified organic farmers to bring your dog organic fresh grown foods. While our intentions are to purchase these items local and organic when possible, we do not assume any liability in claims of being 100% organic, Non-GMO, or Gluten Free beyond what our suppliers provide us.
(m) Acceptance of deliveries.
Our delivery windows are Tuesday-Friday, before the end of the UPS business delivery day. However, due to circumstances beyond our control deliveries can arrive outside of this time frame. You are agreeing to accept the delivery within, but not limited to, this time frame at the address listed on your order. Meal kits are custom made to order and failure to accept the delivery relieves SoCal Raw Fed Dogs of all liability for orders left at the address due to the client not being present. Refunds and Reschedules will not be accepted.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties. Unless expressly stated to the contrary to the fullest extent permitted by law SoCal Raw Fed Dogs and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect SoCal Raw Fed Dogs liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the homepage. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trademarks, images of personalities and third party copyright.
Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to SoCal Raw Fed Dogs.
You agree to indemnify, defend and hold harmless SoCal Raw Fed Dogs, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
SoCal Raw Fed Dogs shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/subclause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. You can contact us directly by email at email@example.com.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Any action involving a dispute between SoCal Raw Fed Dogs and Customer must be adjudicated in Riverside County.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Eat Clean Meal Prep. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of SoCal Raw Fed Dogs.
Customer Service Contact
You can contact us directly by using one of the following methods;
Via the Message tab on the website or via your client account.
Have questions? Feel free to email us with any questions, we are glad to walk you through the ordering process!