Below are some of the most commonly asked questions.
Do You Ship Raw to my Zip Code?
We ship raw to zip codes in the following counties: Imperial, Kern, Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Ventura. If you live in a zip code within one of these counties and you find at checkout we do not ship raw to you for some reason, please contact us.
I don’t live in Southern California, may I still order raw?
No, we are sorry! We only serve SoCal dogs on a raw diet. You can, however, order dried treats and other dry items such as herbs, sea vegetables, and others or holistic items like paw salves and skin + coat rinses, etc.
Can I order dried treats and other non-raw items for my dog if I live in another state?
YES! If you have a problem during checkout, just let us know.
How long does it take to complete my custom order?
It takes an average of 14 days currently to complete orders. We create items in our kitchen but we also carry a few select brands we love who craft their foods in their own kitchens. We have set our timeframe to be realistic based on theirs. Should there be a delay, we will email you. If your order is completely all SCRFD items and no others, your order may ship sooner than the 14 days, depending on the current shipping schedule. When your order is complete and ready for shipping, we will send you an email. We are open Monday-Friday so weekends do not count as processing days nor do days we are closed for holidays.
Please note: we cannot control outside kitchen schedules or their seasonal closures. On occasion, vendors experience delays for various reasons they can’t help. We cannot control that & we work closely with our vendors to stay in the know. The best way for you to ensure your order processes swiftly & within the time frames noted here in this FAQ section is to purchase all SCRFD foods.
When will my order ship and how will it ship?
Orders ship within 2 working days of their completion. You will receive a completion email and then an email with your shipping information, including the tracking number. Your order will be sent to you via overnight. Because we deal with raw food, it’s important to expedite the delivery process. In most cases, our raw takes less than 24 hours to arrive once shipped. Once again, you will receive a completion email and a tracking info email once your order is ready to go.
I saw there is a minimum weight for shipping of 15 lbs. of SCRFD foods for raw orders, does this mean my first 15 lbs. must be the SCRFD brand?
Yes. There is a minimum weight of 15 lbs. of the SoCal Raw Fed Dogs brand. Other brands can absolutely be added to your cart for shipping at the 16 lbs. mark. We use two size boxes to ship that are lined with insulated foam & packed with food-grade frozen gel packs. Items are raw meats and foods that come out of sub-zero freezers and normal refrigerator zones and they need to have other like items to “hug” while on the way to you. As soon as food leaves a freezer, the natural thawing process begins. If there are less than 15 lbs. in the box, the foods may thaw a bit faster than the natural thaw they would already experience once out of the freezers. You can add dry items to your order of course! But we need you to meet the minimum 15 lbs. of raw for us to ship to you and that first 15 lbs. must be the SCRFD brand. We can ship dry items at any weight; there is no minimum with dry goods orders only.
Please note: If you place an order for under 15 pounds of raw your order will be placed on hold and we will contact you to let you know you need to add to your order to meet the 15 lbs. minimum of raw for shipping.
I totally understand that shipped food can partially thaw, can I refreeze it?
Yep! Natural thawing is a common occurrence and you may likely receive items that are partially thawed. You can stick them right into the freezer and refreeze. In fact, we mark our shipping boxes with FREEZE UPON ARRIVAL labels.
Please note: It is normal for your bags and containers to “sweat” & “lose weight” in transit. We cannot control science. Frozen items can cause packages to become wet depending on what kind of raw item it is. The change in temperature changes the food and slight weight can be lost.
Is pick up available?
Pick up is very limitedly available. Pick up is by appointment only and is scheduled in advance. Pick up orders do not always pick up immediately upon completion. Pick up is generally open once every few weeks. Send us an email to see if we have any available slots and we will give you a pickup code to use at checkout if we have do. Our pickup slots are very limited so it is best for you to expect to have your order shipped. Again, pick up is not upon completion & extremely limited and so it is important for you to understand upfront that shipping is the primary method to receive your raw and a pick up slot is guaranteed.
Is there a private client option?
Yes, there is a private client option. Private clients take priority for pickup slots and those pickups are privately scheduled and at the client’s convenience. You can read the full details of what it includes here: BECOME A PRIVATE CLIENT
Are there refund or exchanges?
All orders are custom and being of the raw and perishable nature we do not offer exchanges or refunds.